GRAPHIC DESIGN

FAQs

• What details should my design request include?

  Include these details every time for the best results: size, orientation, format (print or digital), preferred colors, inspiration designs (upload files), and text copy. The more descriptive you can be, the fewer revisions will be required.

• How do I submit and manage my requests?

  Inside your Novae customer dashboard, you'll gain access to our online graphics submission form. You'll be assigned a dedicated Project Manager who will guide your project through processing, revisions and to completion.

• How long do requests take to complete?

  On average, returns on design requests are 3-4 business days from the time of request (this applies to designs like social media posts, web banners, and single-sided print designs). If you’ve got a more complex task like a lengthy presentation deck or brochure, let us know and we’ll provide an estimate on how long it’ll take.

• I have a really time-sensitive request. What do I do?

  If a request is especially time-sensitive, you can indicate this when submitting your request details, along with a $50 rush fee. We'll bump your order up in the queue and advise you of the delivery time.

• What does “unlimited graphic design” mean?

  Unlimited graphic design service includes unlimited requests and unlimited revisions. This means that you can make as any requests as you’d like, and we’ll work through them as quickly as possible. Once you submit your requests, your dedicated Project Manager will review them, to ensure we have all the details required. Then they’ll assign them to your design team.
  
  By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know. On average you’ll receive 2-3 designs to review, per business day (this applies to designs like social media posts, web banners and single sided print designs). If you’ve got a more complex design request we’ll let you know how much longer it will take.
  
  And as we work together, and get to know your brand(s) and vision better, the review and revision process will get faster and faster. So you’ll be able to get an increasing number of design projects completed, and only ever pay our flat monthly fee.